{"xsrfToken":"5b3e9252885c25c4ee4733538ab8f25f141e8326_lout","branding":{"id":"4","key":"sbaci","name":"Stunt Business | Affaires Cascade - ITSM","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#94739e","headerLinkHoverBGColor":"#94739e","headerBadgeColor":"#94739e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b44760e7-3400-4917-92fb-ddc9e4c3822e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0N2Q5ZGFlMi04Zjc1LTRmY2MtYjY5MC1kZjI0NWFlZTQ2ZGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI0NDc2MGU3LTM0MDAtNDkxNy05MmZiLWRkYzllNGMzODIyZSI6WyJyZWFkIl19LCJleHAiOjE3NDE2NTcwMTIsIm5iZiI6MTc0MTY1NjQxMn0.JpXlQETfxEpWZv2jL0XqskUH4kCuN-M0J0ra5fE0J7c&client=47d9dae2-8f75-4fcc-b690-df245aee46dd&mode=fit","logoId":"b44760e7-3400-4917-92fb-ddc9e4c3822e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#091f34","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/62cbf2eb-c2e0-40d6-be6f-823e9df450c5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0N2Q5ZGFlMi04Zjc1LTRmY2MtYjY5MC1kZjI0NWFlZTQ2ZGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYyY2JmMmViLWMyZTAtNDBkNi1iZTZmLTgyM2U5ZGY0NTBjNSI6WyJyZWFkIl19LCJleHAiOjE3NDE2NTcwMTIsIm5iZiI6MTc0MTY1NjQxMn0.Gk7xwwWry6v8f8AMY3DeVg6DBsmHztHDSoE7SREdjwo&client=47d9dae2-8f75-4fcc-b690-df245aee46dd&height=300&mode=fit","bannerMediaApiFileId":"62cbf2eb-c2e0-40d6-be6f-823e9df450c5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"sbaci","projectId":10006,"serviceDeskId":4,"name":"Stunt Business | Affaires Cascade - ITSM","description":"<p>Welcome! You can raise a request for Stunt Business | Affaires Cascade - ITSM using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"12","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://stuntbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[5],"key":""},{"id":"16","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://stuntbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[5],"key":""},{"id":"20","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://stuntbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"14","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://stuntbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"21","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://stuntbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"22","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://stuntbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"19","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://stuntbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"15","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://stuntbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"25","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://stuntbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"17","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://stuntbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"18","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://stuntbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"13","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://stuntbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"24","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://stuntbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"27","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://stuntbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"26","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://stuntbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"23","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://stuntbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"Common Requests"}],"orderMapping":{"5":[12,16],"6":[12],"8":[16,18],"9":[16,17,18],"7":[21]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SBACI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0N2Q5ZGFlMi04Zjc1LTRmY2MtYjY5MC1kZjI0NWFlZTQ2ZGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE2NTc2MTIsIm5iZiI6MTc0MTY1NjQxMn0.XGc7ZjaIG42F6ElGhD5FSbjlaKD0PKV8keJUfy-HHng","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"47d9dae2-8f75-4fcc-b690-df245aee46dd","tokenDurationInMins":20}},"reqCreate":{"id":16,"projectId":10006,"form":{"name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","intro":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","instructions":"","icon":10521,"iconUrl":"https://stuntbusiness.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize the problem","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Describe what happened and how it occurred","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10070","fieldConfigId":"10178","label":"How urgently does this need to be fixed?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10043","label":"Critical","selected":false,"children":[]},{"value":"10044","label":"High","selected":false,"children":[]},{"value":"10045","label":"Medium","selected":false,"children":[]},{"value":"10046","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"How big of an impact is the problem to you or the organization?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10001","label":"Significant / Large","selected":false,"children":[]},{"value":"10002","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10003","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/16","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/16","calendarParams":{"firstDay":0,"date":"2025-03-10T21:26:52-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0N2Q5ZGFlMi04Zjc1LTRmY2MtYjY5MC1kZjI0NWFlZTQ2ZGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE2NTc2MTIsIm5iZiI6MTc0MTY1NjQxMn0.XGc7ZjaIG42F6ElGhD5FSbjlaKD0PKV8keJUfy-HHng","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"47d9dae2-8f75-4fcc-b690-df245aee46dd","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}